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Questions marked with a * are required Exit Survey
 
Survey
on IIUM Student Wireless (WiFi) Service at Mahallah in Gombak Campus




Dear students, Assalamu’alaikum wrt. wbt.



This survey is undertaken as part of our ongoing efforts to provide better WiFi services at the Mahallah in Gombak campus. This survey will help us to understand your experience and your needs related to the WiFi services at Mahallah. This is a confidential survey. All individual responses will be anonymous, so please feel free to give your honest opinion. Only aggregated results will be analysed and presented to convey the findings of the survey. Thank you very much for your time. We have lucky draw prizes consisting of IT gadgets such as smartphone, power banks, flash drives, etc. If you wish to participate, please leave your contact details at the end of the survey.
 
 
 
 
* Gender
 
Male
 
Female
 
 
* What is your nationality?
 
Malaysian
 
International
 
 
* What is your designation?
 
Postgraduate student
 
Undergraduate student
 
Other
    
 
 
* Please state your Mahallah
 
 
 
* Which of the following activities you normally do when using the WiFi services at Mahallah? (you may choose more than one)
 
Learning/education purpose
 
Check e-mail
 
PREREG Mahallah & Subject
 
ADD & DROP Subject
 
Streaming video
 
Online transactions
 
Other
    

 
 
 
* You usually access WiFi service at Mahallah via which of the following (you may choose more than one)
 
Desktop/PC
 
Laptop/notebook
 
Mobile devices e.g. smartphones, tablets, etc
 
Other
    

 
 
 
* When is your favourite time to access the Internet in Mahallah? (you may choose more than one)
 
Morning
 
Evening
 
Night

 
 
Please state your satisfaction with the following when using WiFi services at Mahallah
Very Dissatisfied Not Satisfied Neutral Satisfied Very Satisfied
* Overall quality
* User experience
* Performance (speed, etc.)
* Quota size
* Security & privacy
 
 
 
In this section we would like to find out if the University were to outsource the WiFi services at Mahallah, are you willing to pay charges (included in student fees) for better WiFi services at Mahallah in terms of 100% signal coverage in rooms, high Internet connection speeds for downloads and uploads, fast recovery time if the WiFi service goes down and no access blocking to the Internet. 
 
 
 
* Q1. Are you currently using any data plan? (if your answer is "Yes", please proceed to Q2, if your answer is "No", please go straight to Q4.)
 
Yes
 
No
 
 
 
Q2. Which data plan service provider you are currently using?
 
Celcom
 
Maxis
 
Digi
 
OneXOX
 
Webe
 
U-Mobile
 
Other
    

 
 
 
Q3. How much do you pay for your data plan monthly?
 
Below RM20
 
RM20 - RM40
 
RM41 - RM60
 
RM61 - RM80
 
RM81 - RM100
 
RM101 - RM150
 
Other
    
 
 
 
* Q4. Do you prefer IIUM paid WiFi services instead of your own personal data plan at the Mahallah?
 
Yes
 
No
 
 
 
* Q5. Are you willing to pay for the IIUM WiFi services at the Mahallah if the
services (speed, 100% coverage and unlimited quota) are better than your own personal data plan?
 
Yes
 
No
 
 
 
* Q6. If IIUM wants to charge the student for WiFi services at the Mahallah, how much are you are willing to pay monthly?
 
RM15
 
RM20
 
RM30
 
RM40
 
 
 
Q7. Please write down any additional comments or suggestions that you might have.
   
 
 
If you wish to participate in the lucky draw, please LIKE our Facebook page (www.facebook.com/iiumitd) and leave your contact information below:
Name : 
Matric No : 
Mobile : 
Email Address :